Human Experience

HR compassion meets IT ingenuity.

As corporate HR operations experts, we harness the goodness of people and best-in-class technology to deliver a meaningful experience for candidates and employees. Your ability to attract and retain the best talent is your competitive advantage.

Our HR Experience Associates serve as on-demand advocates for your employment brand and corporate culture. They work remotely, trained in your company practices, ready to communicate with your candidates and employees. 

Our service is designed around 3 core deliverable areas:

1. Communication Channels
(chat, phone, email)

2. Case Management

3. Content Management

We mirror each client’s culture and practices by following an implementation roadmap that covers 4 areas:

Full implementation in as little as 30 days.

Our HR operations expertise guides our easy implementation process. We conduct a comprehensive review of your processes, workflows, policies, forms, and escalation points so that our Experience Associates are trained and ready to meet your candidate and employee needs. Continuous learning is an embedded part of our service, as we are always looking to improve the overall client experience.

We selectively hire our US-based Experience Associates, and all are highly proficient HR professionals with general or recruiting skills depending on their role. Using proprietary interviewing techniques, our selection process includes behavioral and skills assessments to ensure a great fit with our client companies.

Our advanced communications technology* is versatile and enables our Experience Associates to engage in conversations across all device types and provide immediate responses, including the ability to send forms and links. For Employee Experience services, this includes client-branded knowledge portals for self-service document or policy retrieval and the ability to check open ticket status.

 Pricing

Less than the cost of an administrative salary our solutions offer 173 hours or more of service per month.

Our Candidate Experience services include up to 5 hours of candidate sourcing support per month.

Our Candidate Experience solutions also include 10 hours of candidate sourcing support.

We have multiple service level options available and will work within most budgets to formulate a solution.

We offer month to month terms, no long term contracts.